Customer care Complaints Procedure: Ensuring Your Satisfaction
Complaints procedure
“We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. If you have a problem, please get in touch with us by contacting info@dkmotorgroup.co.uk . We will look into what’s happened and aim to provide you with a response within 7 days and no later than 8 weeks after you’ve contacted us.
If you’re not happy following the conclusion of our complaint handling procedure, We are accredited to the Motor Ombudsman. Specifically for Service and repair and vehicle sales and you can complain to The Motor Ombudsman “TMO,” who is our certified Alternative Dispute Resolution (ADR) provider. The Motor Ombudsman will offer free impartial information and, if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information, you can visit The Motor Ombudsman’s website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate.”